One employee in an H&M in New York Town noticed that something was moving in goods hanging from the racks. She then surveyed it and was shocked by what she found out.

Despite the big smiles that greeted us whenever we enters a certain store or shop, there’s still something that they’re hiding behind their big smiles.

A Twitter user @Madesonee and an H&M employee in the Oculus in the World Trade Center in Manhattan said that she saw little brown critters that were crawling on a rack of hoodies on Wednesday.

Madesonee shared pictures of the insects, in addition to her unhappiness with how the shop treated it, which allegedly incorporated roping off the world whilst preserving the shop open and failing to inform different staff.

The photos that Madesonee captured do not leave much to the imagination because the bugs are so clearly visible that any retail store manager should have been forced to shut their doors until the exterminators arrived to deal with the infestation.

She said it was a customer who discovered the pests on the sweatshirts, all of which were new from a recent shipment.

“I work at H&M in the Oculus of World Trade and today a customer discovered lice on a rack of hoodies,” she wrote.

“They don’t close the store and they don’t inform the employees about the problem. The section had just closed.’

Fortunately, the tainted sweatshirts were not on the rack very long because the store “gets shipments every day,” and the bugs did not have too much time to spread.

Madesonee said that it was her first time discovering insects from H&M location, she still advises customers to wash their clothing after buying it before deciding to wear it on their bodies.

After the said Twitter post went viral, H&M provided a statement to Daily Wire as they said that “We take customer and employee safety extremely seriously, Out of an abundance of caution, we have closed the H&M store at Westfield World Trade Center in order to investigate fully.” the H&M representative said.

The post that spread throughout social media also caught a lot of attention and comments from the customers disgusted by what they saw.

“Looking at it just made me itch,” wrote one disturbed person.

“This is exactly why physical stores are dying day by day. The concept of public shopping is low-key gross,” someone else wrote.

Sources: AWM, News Elegantsite, Crafty, X99 News, Daily Mail